cv444's Privacy Policy

cv444 is a trusted online gaming and sports betting platform providing services to users in Bangladesh. This privacy policy ("Policy") describes how cv444 collects, uses, stores, and protects your personal information when you use our website, applications, and other services.

This policy applies to our website https://cv444.mom and all associated digital platforms. By using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us.

cv444 provides services only to those aged 21 or above. We do not knowingly collect any information from minors.

cv444 may collect the following types of information to provide you with the best possible service and to ensure the security of the platform:

2.1 Personally Identifiable Information

• Full name and username
• Email address and mobile number
• Date of birth (for age verification)
• Address and country information
• National ID or passport details (when identity verification is required)

2.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, and Upay account information
• Transaction history, deposit and withdrawal records
• Account balance and bonus information

2.3 Technical Information

• IP address and device identification details
• Browser type and version
• Operating system information
• Session date, time, and duration
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history and betting details
• Preferred games and gaming patterns
• Win/loss records and gaming session statistics

cv444 collects your information in the following ways:

3.1 Information Provided Directly

You provide information directly to us when you create an account on cv444, fill out a registration form, contact customer support, or participate in a competition or promotion.

3.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means. This includes cookies, web beacons, and server log files. This information helps us improve our service quality and personalise the user experience.

3.3 Information Received from Third Parties

In some cases we may receive information from identity verification agencies, payment processors, and fraud prevention service providers. This information is used primarily for the purpose of ensuring security and compliance.

cv444 uses your information for the following legitimate purposes:

4.1 Operating & Delivering Services

• Creating and managing accounts
• Ensuring gaming and betting services
• Processing financial transactions — deposits and withdrawals
• Providing bonuses and promotional offers
• Providing customer support and assistance

4.2 Security & Compliance

• Identity verification and age confirmation
• Preventing fraud, money laundering, and illegal activity
• Following responsible gaming guidelines
• Complying with applicable laws and regulations

4.3 Service Improvement

• Improving platform performance and usability
• Developing new products and services
• Personalising the experience according to user preferences

4.4 Communication & Marketing

• Sending important service-related notifications
• Informing you about relevant promotional offers (subject to your consent)
• Notifying you of policy changes or important updates

cv444 does not sell or rent your personal information to third parties. However, we may share certain information in the following limited circumstances:

5.1 With Service Providers

With trusted third-party service providers who assist in operating our platform, such as payment processors (bKash, Nagad, Rocket, Upay), game providers (companies such as Pragmatic Play, Evolution Gaming, Spribe) and technology infrastructure providers. All such partners are bound by agreement with us and may use your information only for the specified purpose.

5.2 Due to Legal Obligations

When legally required — such as in the case of a court order, a government agency request, or compliance with anti-money laundering regulations — we may be required to disclose relevant information.

5.3 In the Event of Business Restructuring

In the event of any merger, acquisition, or business restructuring, your information may be transferred to the new owner. In such cases we will notify you in advance.

5.4 With Your Consent

For any purpose other than those described above, we will obtain your explicit consent before sharing your information.

cv444 takes industry-standard technical and organisational measures to ensure the security of your information:

6.1 Technical Security

• SSL Encryption: all data transmissions are secured through 256-bit SSL encryption
• Data Encryption: stored sensitive information is always kept in an encrypted state
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication facility

6.2 Organisational Measures

• Strict data protection training and policies for staff
• Access control to data on a need-to-know basis
• A defined incident response plan for security events
• Regular staff background checks

Please note, however, that no platform can guarantee complete security when transmitting information over the internet. cv444 always takes the utmost precautions, but users also have a responsibility to keep their own passwords and login details secure.

cv444 uses cookies and similar tracking technologies on our website. Cookies are small text files stored in your browser that help the website remember information about your visit.

7.1 Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the website, such as maintaining login sessions.
• Functionality cookies: Remember your preferences and settings, such as language preference.
• Analytics cookies: Help us understand how users use our site.
• Security cookies: Help prevent fraud and unauthorised access.

7.2 Managing Cookies

You can control or disable cookies through your browser settings. Please note, however, that disabling certain essential cookies may cause some website features to not work properly.

cv444 retains your information only for as long as necessary to fulfil the required purpose or to comply with legal obligations.

• Account information: Retained while the account is active and for the applicable legal period after it is closed.
• Transaction records: Retained for the period required under financial regulations.
• Gaming history: For the period necessary for responsible gaming monitoring and dispute resolution.
• Technical logs: Retained for a limited period for security analysis.

When the retention period expires or when information is no longer needed, cv444 securely deletes or anonymises that information.

cv444 respects your control over your personal information. You have the following rights:

9.1 Right to Access Information

You may request at any time to know what information cv444 holds about you.

9.2 Right to Correct Information

You may request correction of inaccurate or incomplete information in your account.

9.3 Right to Delete Information

In certain circumstances you may request deletion of your personal information. However, some information may be required to be retained for a specified period due to legal obligations.

9.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. Important notifications related to your account may still be sent.

9.5 Right to Lodge a Complaint

If you have any concerns about the protection of your information, you may contact cv444's customer support directly. To exercise these rights, email [email protected] or use the 24/7 live chat.

cv444's operations depend on international technology infrastructure. As a result, your information may be processed or stored on servers outside Bangladesh. For such transfers, cv444 ensures that:

• Adequate data protection measures are in place in the destination country.
• The receiving party maintains protection standards consistent with this privacy policy.
• Contractual protections are ensured in accordance with international standards.

cv444's services are for users aged 21 and above only. We do not knowingly collect or process information from minors. If we become aware that a minor has created an account on our platform, we will take immediate steps to delete that account and the associated information.

If you believe that a minor is using our services, please notify us immediately at [email protected].

cv444 may update this privacy policy from time to time. For any significant changes, we will:

• Display a clear notice on the website.
• Send a notification of the changes to your registered email.
• Mention the date of the latest update at the top of the policy.

Continuing to use the service after changes have been made will be considered your acceptance of the updated policy. It is therefore recommended that you revisit this page periodically.

This privacy policy is part of cv444's terms of service, and in the event of any conflict between the two, the terms of service will take precedence. Any dispute relating to this policy will be resolved through negotiation.

If you have any complaint or concern regarding the protection of your information, please contact our customer support team first. We take every complaint seriously and will try to resolve it as quickly as possible.